Refund Policy
Last updated: March 21, 2026
Summary: PixelAPI does not offer refunds. All purchases are final. Every new user receives free credits to fully evaluate the platform before making any payment.
1. No Refund Policy
PixelAPI operates on a no-refund basis. All credit purchases and subscription payments are final and non-refundable.
This policy exists because every new account receives free credits upon registration — giving users a full opportunity to test the API, evaluate output quality, and assess the platform's suitability for their use case before spending any money. By choosing to purchase credits or subscribe, users confirm they have evaluated the service and are satisfied with its capabilities.
New to PixelAPI? Sign up and receive free credits instantly — no payment required. Use them to test any endpoint before committing to a purchase.
2. The Only Exception — Technical Billing Errors
We will issue a refund only in the following circumstances:
- Duplicate charge: If you were charged more than once for the same purchase due to a payment processing error, contact us within 7 days with your payment reference. The duplicate amount will be refunded to your original payment method within 5–7 business days.
- Service unavailability: If PixelAPI experiences a confirmed, extended outage (exceeding 24 consecutive hours) attributable solely to our infrastructure, a proportionate credit adjustment or refund may be issued at our discretion.
Credits deducted for failed API jobs due to our infrastructure errors are automatically reversed within 24 hours — no action needed from you.
Refund Process & Invoice Cancellation
When a refund is approved and processed:
- The refund is initiated via the original payment gateway — PayPal for international payments, Razorpay for INR payments.
- The corresponding GST invoice is cancelled (voided) in our accounting system (Zoho Books) in compliance with Indian GST rules.
- The credits associated with the refunded purchase are deducted from your account balance. Credits already consumed prior to the refund request cannot be restored or compensated.
- If the refund covers a subscription plan, your account will be downgraded to the Free plan upon processing.
- Refunds are typically processed within 5–7 business days. The actual credit to your bank/PayPal account depends on your payment provider.
3. Subscription Plans (PayPal)
Monthly subscription payments are non-refundable. All credits — purchased and complimentary — expire after 30 (thirty) calendar days from the date they are credited to your account. Unused credits are forfeited at expiry and are not carried over, refunded, or converted to cash. For full details see our Terms & Conditions (Section 4 — Credits and Billing). You may cancel your subscription at any time to stop future charges — see our Cancellation Policy.
4. Contact
For billing error reports only: [email protected]
Business address: Creativehorns, B4, Arunav, Sri Malani Colony, Tadbund, Hyderabad – 500009, Telangana, India.