Support
Help for PixelAPI and the Lensora app. We read every message.
Contact us
Email [email protected] — we reply within
one business day, usually much sooner.
Inside the Lensora app you can also tap the chat bubble on the home screen to reach
the same team.
Something didn't come out right?
Send us the job and we will look at it. If a job fails or the result is unusable, the
credits for it are returned to your account automatically; if you think that did not
happen, email us and we will check the record and correct it.
Account and sign-in
- Sign in with Apple, Google, or your PixelAPI API key.
- Your results and credits follow your account across the app, the web and the API.
- To delete your account and its data, open Account → Delete account
in the app.
Membership and billing
- Memberships bought inside the Lensora iOS app are handled by Apple. Manage or cancel
them in iOS Settings → Apple Account → Subscriptions.
- To restore a membership on a new device, open Account → Membership →
Restore Purchases.
- A membership you already hold on another platform unlocks the same account after you
sign in — nothing extra to buy.
- Billing questions: [email protected].
Privacy and terms
Privacy Policy ·
Terms of Use (EULA)